Question 1

STEP 3

Accepted Answer

Meet online live on the first Thursday of every month for unboxing, crystal healing class, healing exercises, group dynamics and activations.

Question 2

STEP ONE

Accepted Answer

Sign up now! Scroll to the end of the page and order your most magical gift!

Question 3

STEP 2

Accepted Answer

Wait for your order after the 20th of each month.

Question 4

What if I subscribe and then cancel right away?

Accepted Answer

Once you subscribe, your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at soulfirespiritualshoppe@gmail.com  and request a refund via email as refunds must be manually processed. refunds will be provided if you email us directly requesting a refund for your order or renewal within 7 days.

Question 5

How do I cancel and/or reactivate my subscription?

Accepted Answer

To cancel or activate your subscription, email us at soulfirespiritualshoppe@gmail.com and we're happy to help!

Question 6

Do you ship internationally?

Accepted Answer

We ship using USPS with a shipping fee of $25+. All international orders have an estimated 7 to 30+ business days for delivery, although the Crystal Mystic box cannot guarantee a time frame for any processing delays that may arise through the post offices of destination countries. Crystal Mystic Healing Club is not responsible for any applicable governmental taxes/customs fees for international shipments that may arise.

Question 7

What is the Crystal Mystic Club all about?

Accepted Answer

The Crystal Mystic Healing Club is a monthly subscription focused on building a community and healing through crystal magic. You’ll receive a box that includes 3-6 handpicked crystals for you to experience their frequency and work with them first-hand. Additionally, you’ll receive support and connection with our mystic community on our Facebook group, and learn how to engage with your crystals in the astral realm with the help of Brenda Soulfire.

Question 8

What if my box is lost/stolen?

Accepted Answer

All Crystal Mystic box orders come with tracking. The Crystal Mystic Healing Club is not responsible for lost/stolen packages once marked as delivered by the postal carrier or inaccurate addresses entered by the buyer. all claims for lost/stolen items can be made through the postal carrier's official website using your tracking number. please ensure there is a secure location for you to receive packages or request boxes to be held at your local post office for pick up to ensure safe delivery.

Question 9

What if I received a damaged item?

Accepted Answer

We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at soulfirespiritualshoppe@gmail.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Please ensure you send us photos of 1)the damaged items inside the box showing evident damage and 2) a picture of the inside of the box you received. We will gladly ship you any replacements for damaged items asap after receiving these photos! You may be required to return the damaged goods for me to process the claim. We will gladly provide a shipping label if that is the case.

Question 10

When I order, what will I receive?"

Accepted Answer

The Crystal Mystic Healing Club is a monthly subscription focused on building a community and healing through crystal magic. You’ll receive a box that includes 3-6 handpicked crystals for you to experience their frequency and work with them first-hand. Additionally, you’ll receive support and connection with our mystic community on our Facebook group, and learn how to engage with your crystals in the astral realm with the help of Brenda Soulfire.

Question 11

Once I receive my box, what's next? "

Accepted Answer

Here's where the magic truly happens. We will meet live on Zoom every first Thursday of the month, 4 pm MST, to unbox, learn about the crystals you just received, how to use them, and take part in powerful and uplifting group crystal healings and activations. I will post the Zoom link in our private FB  group right before the live class. All replays will be available inside the Kartra membership portal, along with monthly PDF crystal info documents and additional links regarding each month's crystal healing theme. See you there, cristalitos!!!

Question 12

What if I move and need to change my address?

Accepted Answer

You can change your address by emailing us at soulfirespiritualshoppe@gmail.com - the cut-off date to change your address for the month's box is before the 15th of the month in which your box ships (for example: if your box ships between November 15-19th, last day to change your address is before November 10th). After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that the confirmation email reflects the correct new address, and feel free to email us if you need assistance!

Question 13

What is your refund policy?

Accepted Answer

We honor full refunds within 7 days of placing your order/renewal. You must email us immediately within 7 days of your order at soulfirespiritualshoppe@gmail.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back on your card.

Question 14

When is the cut-off date to order this month's box?

Accepted Answer

The cut-off date to order is the 15th of each month, as we ship between the 15-19th of each month. For example, the cut-off date to order June boxes is May 15th. However, please note that we very often sell out before our cut-off date. If you ordered before our cut-off date for the month, but we are already sold out for the month then your order will automatically be moved to our next month's box.

Question 15

How do I reactivate my subscription?

Accepted Answer

Go to your member profile and sign up again.

Welcome to your next level, crystal human!

GET ACCESS TO OUR PRIVATE FB GROUP

GET ACCESS TO
YOUR PORTAL
AND SET UP YOUR
ACCOUNT

Welcome to your next level, crystal human!

GET ACCESS TO OUR PRIVATE FB GROUP

GET ACCESS TO YOUR PORTAL AND SET UP YOUR ACCOUNT

GET ACCESS TO
YOUR PORTAL
AND SET UP YOUR
ACCOUNT